To register your UrbMat Warranty click here
Limited Product Warranty For UrbnEarth Products
WHO IS COVERED?
This limited warranty is non-transferable and applies only to the original end user purchaser. An original or copy of a sales receipt from the original sales retailer is required as proof of purchase to seek warranty service.
WHAT IS COVERED?
UrbnEarth warrants that UrbnEarth Products (the “Product”) will be free from defects in workmanship and materials under normal use for a period of one (1) year from the original purchase date (“Limited Warranty Period”).
WHAT IS NOT COVERED?
This limited warranty does not cover any damage or malfunction arising from:
- Normal wear and tear of Product use
- Misuse, lack of care, mishandling, accident, abuse or other abnormal use
- Use of the Product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- Product that has been modified or altered
- Any product that is not manufactured by UrbNEarth (including, without limitation, any non-UrbnEarth product that is used in connection with the Product)
- Product purchased from Non-Authorized retail outlets including third party merchants on online marketplaces such as Amazon.com and ebay.com
HOW TO MAKE A WARRANTY CLAIM
Warranty claims must be made directly to UrbnEarth. All returned Products must be returned within the Limited Warranty Period and include a UrbnEarth-issued RMA (Return Materials Authorization) number. To obtain an RMA number, an RMA form must be submitted directly to UrbnEarth's customer service department during the Limited Warranty Period explaining the defect in the Product. You can obtain an RMA form by e-mailing firstname.lastname@example.org (and including in the subject line: Warranty Claim). You must include the original or copy of a sales receipt for the returned product. Incomplete returns will not be accepted.
Once UrbnEarth receives your returned Product, UrbnEarth will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product does not conform to this limited warranty. If UrbnEarth determines that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, UrbnEarth will ship the Product back to you, at UrbnEarth's expense. If UrbnEarth determines that there is a warranted defect in the Product, UrbnEarth will, at its option, remedy the defect as set forth below in this limited warranty. UrbnEarth is not liable for Products that are damaged or lost in transit to UrbnEarth. We recommend that you ship your returned products to UrbnEarth via a trackable shipment method. You are responsible for customs fees, including, but not limited to, taxes, duties and brokerage.
SOLE AND EXCLUSIVE REMEDY
Your sole and exclusive remedy for a breach of this limited warranty, and UrbnEarth's sole and entire liability is, at UrbnEarth's option, to repair or replace the defective Product. Repair or replacement (including parts and labor and shipping costs) shall be made at UrbnEarth's expense. UrbnEarth reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period.
EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED WARRANTY, URBNEARTH MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW. THE DURATION OF ANY IMPLIED WARRANTIES IS LIMITED TO THE DURATIONS SET FORTH IN THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
LIMITATION OF LIABILITY
IN NO EVENT SHALL URBNEARTH OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, OR LOSS OF USE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, EVEN IF URBNEARTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
URBNEARTH HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CONSUMER HOME AND GARDEN DEVICES OR OTHER PERSONAL PROPERTY THAT ARE USED IN CONNECTION WITH THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, HOSES, HOSE REPAIRS, PRESSURE REGULATORS, OR OTHER DRIP IRRIGATION.
NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF URBNEARTH AND ANY OF ITS SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT.
SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights. You may also have other rights that vary from state to state.