UrbnEarth Store and Cancellations Policy


Most orders on the UrbnEarth store cannot be cancelled once they've been placed. But you will have 30 days to return your purchase for a refund.

Can I cancel my UrbnEarth store order?

Once an order is placed on the UrbnEarth online store, it cannot be cancelled. We send all new orders to our warehouse to be packed for shipping as soon as possible.

Can I return my product?

UrbnEarth offers a 30-day money back guarantee. If, for any reason, you are not completely satisfied with your product purchased from the UrbnEarth store, you can return it within 30 days of shipment for a full product refund.

To initiate a refund and to arrange for the return of the product, contact UrbnEarth support. You are responsible for the costs of shipping the product back to UrbnEarth.

Where can I read the UrbnEarth store terms and conditions?

If you'd like to read through the UrbnEarth store terms and conditions, click the link below.

The UrbnEarth store terms and conditions

Where can I learn more about UrbnEarth product warranties?

The length of your UrbnEarth product hardware warranty is the same if you purchased UrbnEarth from the UrbnEarth store or from one of our partners or resellers. See the table below for details about your UrbnEarth product.

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